Please read these policies carefully.  Use of services constitutes your acceptance of these policies as well as the terms of use.

Cancellation Policy/Procedure

Your account will not close automatically!   For your protection as well as ours, all IEWAY accounts must be canceled in writing. Cancellations by e-mail or phone will NOT be accepted. Cancellation notifications must be received in our office atleast 5 days prior to your next billing date. If your notification is received after this point, your account will be closed at the end of your next billing cycle and you will be responsible for that month’s service fees.

We will not prorate monthly service fees on cancellations.

Please send your cancellation request by U.S. Mail or fax to the following address:

IEWAY Cancellations
PO Box 3976
Spokane , WA 99202

Fax number (888) 311-7769

The following items must be included in the cancellation letter:

• Full name and address
• Username
• A specific description of the services to be terminated.
• We also ask that you include the reason for cancellation so we may better serve our existing and future customers.
• Signature and Date

Payments

Payments made by check must be submitted to PO Box 3976, Spokane WA 99202. Please allow time for mail processing.  If you pay by credit or debit card, your fees will be automatically deducted from the card account you supply. The deduction will occur on or after your signup anniversary date. Credit card payments telephoned in each month will be subject to a $5.00 processing fee. Credit cards telephoned for payments on annual accounts are exempt from this fee.

Your Contact Information

All billing notices, service notices and other important information will be directed to the contact information we have on file.  It is your responsibility to make sure your account and contact information is accurate.  Failure to receive communication, billing statements or invoices from IEWAY does not excuse you from paying your bill in a timely manner.