Get My Email

SUPPORT INFORMATION

E‑Mail Support

If you are experiencing email issues first try logging into webmail at mail.hostedemail.com. Use an alternate browser if needed or clear your browser's cache and try again. If that works there are no issues with the mail server and the issue most likely with your computer or email client software.

  1. Try rebooting your computer (full shutdown, not just restart).
  2. Check that your mailbox isn’t full on the mailserver using webmail. Delete junk and old messages.
  3. Verify, retype and save your email settings, username and password in whatever email client software you are using as they can get corrupted when software updates.(see below).
  4. If the issue persist, call us. Leave a message if after hours and we’ll return your call.

Email Configuration Settings

Type Incoming Server SSL Port No-SSL Port
POP3 mail.hostedemail.com 995 110
IMAP mail.hostedemail.com 993 143
Type Outgoing Server SSL Port No-SSL Port
SMTP (TLS) mail.hostedemail.com
(STARTTLS, auth required)		 587

Your account name and FULL email address: (e.g. username@ieway.com) and full password: your current password are required for both incoming and outgoing server settings.

Website Support

Call or email us with the specifics of any website issue and we’ll investigate and get back to you promptly.

Internet Service Support

DSL

If you suspect your DSL modem is not working correctly or you see red lights, power cycle it leaving it unplugged for 30 seconds then reconnect. It can take up to 5 minutes for it to re-establish the connection.If you suspect your DSL modem is not working correctly or you see red lights, power cycle it leaving it unplugged for 30 seconds then reconnect. It can take up to 5 minutes for it to re-establish the connection.

Wireless

If you think your wireless service is not functioning power cycle the equipment. (unplug from the wall outlet providing power) - (do not unplug the ethernet cables with power applied but make sure they are seated properly) 95% of the time a power cycle of your personal router will fix the issue. You can do this for both the POE providing power to the unit outside and the power supply powering your personal router inside. Wait 10 to 20 seconds and plug them back in. Wait while they are completely powered back up and functioning.

Dial‑Up

Check that your phone line is actually working and you have dial-tone. Shut down and restart your computer. (not just a restart or soft reboot)

If above options fail to bring your service back call us. Please leave a message if it is after hours or we are helping other customers at the time of your call. We will return your call.